How Wendy's conquered North America
A burger-flipping success story
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Back to the very beginning
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What's in a name?
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Dave decided to call his fast-food spot after his daughter Melinda, nicknamed "Wendy". In an entry on the chain's blog, Wendy Thomas remembers the moment her father told her he planned on opening a restaurant, and that it would be named "Wendy’s Old Fashioned Hamburgers". Things moved quickly after that. Soon Wendy was dressed in the iconic blue and white dress, with her hair cinched into pigtails, and was being photographed at the opening of her dad's new hamburger joint. She's been the face of the chain ever since.
The very first Wendy's
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Wendy's doesn't "cut corners"
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An early drive-thru
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By the 1970s, Wendy’s was making fast-food history. In November 1970, the joint pioneered what Wendy's now terms as the world's "first modern drive through". Back then, Dave called it a “Pick-Up Window” and took delight in schooling customers on how to use the new-fangled speaker system.
Oh, Canada
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Wendy's hits the small screen
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A meaty milestone
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Turning over a new leaf
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A new menu stalwart
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Where's the beef?
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Wendy's wedged itself even further into America's psyche with the landmark "Where's the beef" commercial that aired in January 1984. The hit ad featured a cheeky octogenarian named Clara Peller, who peered at a lacklustre hamburger and exclaimed "Where's the beef?" – a voiceover then promised that generous Wendy's hamburgers offered customers "more beef and less bun". The slogan is still famous to this day and Wendy's says that its revenue grew by a third as a result. See more vintage food ads from your childhood here.
Dave Thomas' debut
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Burgers on a budget
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Exploring new horizons
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Though the chain has made the most ground in North America, in the late 1980s, Wendy’s opened various global outlets (from Mexico to Greece to the Philippines) with varying degrees of success. Wendy’s was also open in the UK throughout the Nineties, but had closed by the early 2000s. Rumour has it, it might be making a comeback though... A modern Wendy's outlet in the Philippines is pictured here.
Eating your greens
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Wendy’s went on something of a health kick in the early Nineties. This was the era that the chain introduced its grilled chicken sandwich (in 1990) and also its boxed salads (in 1992). Diners watching their waistline could feast on the lighter chicken burger, or choose between a Taco Caesar, Deluxe Garden or Grilled Chicken salad.
A burger with a kick
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In 1996, Wendy's unveiled another enduring menu favourite: the Spicy Chicken Sandwich. In fact, Wendy's claims to be the very first fast-food chain to introduce a zingy chicken burger. Still available today, it's a fiery golden-fried chicken breast cased in a bun with lettuce, tomato and mayonnaise.
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The loss of a fast-food legend
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Upping the sweet stakes
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Introducing the Baconator®
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Fried delights
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It’s always risky business when a chain switches up a long-standing menu option – but it was a risk that paid off in this case. In November 2010, the Wendy's fries of yore were replaced with a "natural-cut" option made from skin-on russet potatoes and finished with sea salt. And the chain hasn't looked back since.
Here's the incredible story of how McDonald's conquered the world
A new standard of burger
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Moving with the times
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It wasn’t just the Wendy’s menu that was overhauled in the early 2010s, either. In 2012, Wendy’s began a dramatic shape-shifting process that saw sleek new restaurants and, most dramatic of all, a transformed logo in 2013 – the first big logo change in three decades. The blocky letters were gone, as was the “Old Fashioned Hamburgers” line, and, for the first time, Wendy’s pigtails spilled from the circular frame that surrounds her face. Now it’s hard to imagine the iconic logo looking any other way.
A new flagship
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The year 2013 also saw the opening of a brand new flagship Wendy's restaurant in Dublin, Ohio – around 13 miles (21km) from the original Columbus location, which closed in 2007. As well as a working Wendy's, this landmark joint is a love letter to Dave Thomas and the chain itself, featuring information plaques and nostalgic restaurant memorabilia.
Now see how America's fast food has changed over the decades
Into the future
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In addition to giving its restaurants a swish new look throughout the 2010s, Wendy's rolled out some suitably mod cons too. First came the Wendy's app, which was launched in 2012, and then the introduction of self-order kiosks from 2017 (a trend mirrored by other fast-food heavyweights). By 2019, this self-service tech was in around two-thirds of Wendy's restaurants.
"America's favorite breakfast"
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